Frequently Asked Questions
Our Frequently Asked Questions can be found in our Knowledgebase as when customer's ask us a question we add it to our knowledgebase so other members can benefit from it as well.
Please click on the Read More button to be taken straight to our knowledgebase
Tutorials
We have a range of video tutorials that members can benefit from if they get stuck on something like adding email accounts in cpanel
Click on the Click Here button to be taken to the list of tutorials we have.
Lodging Support Ticket
Our Help desk is where you can lodge Support Tickets if your require any help at anytime by logging in and submitting a support ticket.
We also have a knowledgebase where you can find most things you are looking for so before lodging a support ticket please read our knowledgebase located here Knowledgebase
Billing System
Our billing system is very advanced it sends out invoices and overdue notices automatically when they are due.
Our billing system also shows customer's if they have any outstanding invoices that or due or overdue.
When a website becomes 7 days overdue our support system automatically adds a $5.50 late fee to all invoices.
To avoid any late fees please ensure your invoices are paid bfore the due date if your due date falls on a weekend please ensure your pay your invoice a few days before it's due.
To check to see if you have any outstanding invoices click on the Click Here button below
Online Community
Coming Soon
Contact Support
To contact Support if you need any help you must lodge a support ticket so everything is lodged and we know you require help.
In recent times people have been emailing us for help and we have not received the email so they have been waiting for days to get a reply from us.
This is a example on why you need to lodge a support ticket its to ensure we get the email and it ensures you get the help you require as soon as possible and not days later.
Emails are not safe to rely on if you need help we cannot stress highly enough how important it is to lodge a support ticket.
As of the 1st July we will no longer accept emails for support you will get a auto reply from our email address explaining to you what you need to do to lodge a support ticket as this is the fastest way to get help.
NSHosting will not be held liable for any customer who emails us direct and doesn't get a reply and are waiting days for help.
To lodge a Support Ticket click on the button Click Here below
